Eaton makes sure that you pick the right UPS to match the power protection needs. There are three distinct service packages to match the different type of maintenance needs according to the budget. All these packages delivers power security and reliability which helps in running your core business 24/7. At any time if you feel that you require an extended support for your needs, then you can opt for a one-off service to solve your problem for a very small fee.
Here is the list of Eaton UPS Services:
Site inspections: Consultative service aims at securing the best possible operating environment for your UPS to ensure its error-free operation.
Installation: The service engineers helps in configuring and setting up the entire UPS including the connections straight to your monitoring system and, if required, to remote monitoring system as well.
Commissioning: Service engineers keeps an eye on your UPS and make sure that it works as expected, performing all necessary steps before handing the system over to you.
Preventive maintenance: This includes system check, inspection of installation and operation environment, event log analysis, equipment cleaning, measurements and adjustments, mechanical inspection, battery condition check and eventual repairs. It is usually performed once a year.
Reports: You receive a full detailed report along with the steps taken to repair it after each maintenance visit, be it regular or emergency.
24/7 telephone support: Eaton UPS Service support is available 24/7, the support engineers are always available for your UPS system.
ExpressChange: For the units below 3 kVA, Eaton offers ExpressChange service in which the faulty unit will be replaced either permanently or taken down for a quick repair.
Extended warranty: Depending on the product, you can extend the warranty of your units up to 2–3 years for a small amount.
Power quality analysis: After a few years, there will be a time when the load on your UPS may change. The Eaton’s service engineers can play a vital role here in analyzing the quality of the power being fed to your UPS and can even suggest remedies if necessary.
Battery analysis and replacement: Batteries are the heart of UPS and hence need a special attention. Only the highly tested batteries makes their way to the Eaton UPS.
The ABM battery charging method helps in optimizing the batteries. The service engineer keep your batteries in a healthy state and change them whenever required.
System upgrades: During each maintenance visits, the service engineers thoroughly analyse the performance and load on UPS and suggest changes if necessary. You will never be in a situation running an undersized or obsolete system.
Spare parts: Eaton Service agreement automatically guarantees you the use of best quality and factory approved spare parts. PremiumCare service option includes the cost of spares. The Eaton’s authorised service representatives keeps a stock of the most often needed spares in strategically located regional logistics centres.
Full Online Remote Service (FORS) : Your UPS can have a direct link to Eaton’s Service Centre with the help of a modem. The remote monitoring software will help you to keep an eye on your UPS performance and it can also alert you in case of any failure.